Payment

We accept the following methods of payment: Visa ®, Mastercard®, American Express®, debit cards, checks and Just My Luck Designs gift certificates. Orders will ship once payment has been made or check/gift certificate has been received.

Order Confirmation

After placing your order, you will receive two emails from us, one when we receive your order and one when your order is shipped.

Lead Times and Shipping

• Production schedules vary with the volume of orders processing. It is our goal to produce and ship every order as soon as possible. Retail orders will usually ship within two weeks. Wholesale orders usually ship in 2 - 4 weeks. Please remember that these are only estimates and not guarantees! If you need your order by a certain date please contact us to check our current lead time and to make arrangements.
  
• Our preferred carrier is UPS®. We make every effort to keep shipping costs low and will only charge you the actual cost of shipping. Expedited delivery services may be available. Please contact us for information.
  
• Received damaged merchandise? Please contact us at 541.521.8693 (M-F 9am-5pm PST). We will be happy to arrange an exchange for you.

Return and Exchange Policy

Returns must be made within 30 days of receipt, less shipping. Please read the following, and then follow the instructions below to complete a return:

• Clearance/sale returns: All purchases of sale/clearance items are final. Returns will not be accepted.
• Personalized and custom orders: All purchases of personalized and custom ordered items are final. Returns will not be accepted. If we have made an error in your order, please contact us as soon as possible so we may arrange to replace it.
• Restocking fee (Wholesale orders only): A 15% restocking fee will be applied upon the return of any wholesale order.
• Returning a gift? Please indicate on your return form whether you would like to receive a credit, make an exchange, or if you would like us to refund the gift giver.
• Received damaged merchandise? Please contact us at 541.521.8693 (M-F 9am-5pm PST). We will be happy to arrange an exchange for you.
• Need additional help? Please call us at 541.521.8693 (M-F 9am-5pm PST) or email us at orders@justmyluckdesigns.com

If you need to make a return, kindly follow these steps:

• Read our return policy
• Notify us of your return briefly including the reason by emailing orders@justmyluckdesigns.com or by calling 541.521.8693 (M-F 9am-5pm PST)
• Repackage using the original shipping box and packing material. Use your own trackable and insured shipping method for the full value and send to: Just My Luck Designs
  Attn: Returns
  1015 Arrowsmith St.
  Eugene, Or 97402
• Indicate on a copy of your invoice which item(s) you are returning, the reason for your return and whether you would like to make an exchange, receive a credit to put toward your next JMLD purchase, or receive a refund.

We try our best to process all returns within 7-10 days of receipt. Please note you will be notified via email when your return has been completed!

Just My Luck Designs is not responsible for returns not received or not insured.

Cancellation Policy

If you must cancel your order, please notify us IMMEDIATELY as most of our products are made upon order.

• Personalized and custom orders: Orders consisting of personalized or custom ordered items may only be cancelled depending on the stage of production.
• Wholesale orders: Cancellation of wholesale orders may result in a 15% restocking fee depending on the stage of production.

For Wholesale Customers Only

Thank you for your interest in Just My Luck Designs products! We look forward to working with you. Quality handmade products and flawless customer service is our top priority. Please read the following and feel free to contact us with any questions.

• To qualify for wholesale pricing you must be a retailer or reseller.
• Minimum orders are $100.
• Net 30 terms may be established after the first order.
• Returns/Cancellations: Please read the Return and Exchange Policy and the Cancellation Policy.
• A $15 set up fee per design/saying will be applied to custom orders. The fee will be waived on orders of five or more.
• We offer price breaks for volume orders of like items. Please contact us for details.
• Let us create a custom collection exclusive to your stores! Our graphic designers will incorporate your ideas to develop a unique line of products your customers will love! Sayings, colors, graphic elements and embellishments are all customizable. Please contact us for more information.
• Wholesale orders may be placed the following ways:
  • Through our website 2
  • Download a .PDF wholesale order form to mail or fax
  • Fill out an order form to email (interactive .PDF)
  • Call us 541.521.8693 (M-F 9am-5pm PST)

Privacy Policy

Your privacy is important to us. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third part outside of our organization, other than as necessary to fulfill your request (I.E. to ship an order).

Unless you ask us not to, we may contact you via email in the future to inform you about specials, new products or services, or changes to this privacy policy.

Your access to and control over information.
You may contact us at any time regarding information we have about you. This may include, but is not limited to, the following:

• To opt out of any future contact from us.
• See what data we have about you, if any.
• Change or correct any data we have about you.
• Express any concern you have about our use of your data

Security
We take precautions to protect your information. Only employees who need information to perform a specific job (I.E. billing or customer service) are granted access to your personally identifiable information.